Mergis Service Excellence

At The Mergis Group, Service Excellence is much more than paying lip service to a marketing concept—it’s ingrained in our culture. In fact, we put our money where our mouth is and base a significant amount of executive compensation, from individual Account Executives up to our President, around the ability to meet your expectations. Our commitment to serving our clients and candidates with excellence and delivering a high standard of quality is embodied in everything we do, day in and day out.

The Mergis Group backs up this commitment by collecting, measuring and reporting your feedback. It’s how we measure and apply your input that sets The Mergis Group in a league of our own. Our proprietary score card and satisfaction surveys drive our relentless pursuit for continuous improvement.

At The Mergis Group, your satisfaction is the measure of our success!

• 94% of client respondents are satisfied with the quality of our employees & our service delivery.
• 94% of client respondents view The Mergis Group as a proactive solutions provider who meets their staffing & recruiting needs.
• 96% of candidate & client respondents would recommend The Mergis Group to other companies or colleagues.

With nearly 500K surveys sent annually, we consider each item of feedback as one more opportunity to grow and improve our services.

Learn more about our score card and satisfaction surveys.