Service Excellence Score

The Mergis Group is passionate about delivering Service Excellence to our clients and candidates. As pioneers of the industry, we know what constitutes best-in-class performance, and we’ll work with you to define it, measure it and manage to it. Our ability to put objective numbers to your feedback sets us apart from all our competitors and offers unique business value.

The Mergis Group fosters open, collaborative relationships with our clients and candidates enabling us to continually meet and exceed your expectations. You can count on The Mergis Group to deliver highly qualified candidates that make a positive contribution to your organization. And, we’ll measure and report the results monthly to ensure you’re achieving optimal outcomes.

We provide our clients with visibility to a balanced combination of performance and satisfaction survey metrics on our proprietary CUE score card. Named to represent all our customers, The Mergis Group’s CUE program takes a holistic approach to measuring satisfaction that includes regular feedback from our primary stake holders—Candidates and employees, client end-Users or managers and Enterprise clients who may not be directly supervising or hiring our staff, but have a stake in the service we deliver. With confidential input from our employees and yours, Mergis compares the results against performance goals to demonstrate how we’re doing. This high level of transparency helps to keep us on our toes!